FRI
Bill Polcyn
Title
Regional Director of Engineering – Americas West
Company
Four Seasons Hotels and Resorts
Channel/Region
MachineQ
Day of Attendance
FRI
bill.polcyn@fourseasons.com
https://www.linkedin.com/in/bill-polcyn-39a5449/
Company Description
Four Seasons Hotels and Resorts is a global luxury hospitality company managing high-end hotels, resorts, and residences. Known for exceptional service and premium experiences, it operates properties in major cities and resort destinations worldwide.
Industry
Hospitality
HQ Location
Toronto, Canada
# of Sites
83 total Intl sites (North America – 53)
Revenue
Not Disclosed
Current Solutions & Services
Wi-Fi, Leak Detection (hotel & residences),
Digital Temp, Associate Alert
Current Opportunities
Leak Detection in Residences at Vail and Nashville properties.
Digital Temp in the kitchens at the Washington, DC property.
Opportunity to discuss Managed Network services for the entire portfolio – timeframe June/July once they have completed their Point-of-Sale upgrade rollout.
Small Talk Topics
Passionate outdoor enthusiast. Loves Corvettes and drag racing in the AZ desert. Very passionate about his role at Four Seasons and supporting Engineering initiatives.
Share of Wallet Monthly Recurring Charges $
TBD
On-Site Updates
Submitted on February 6, 2026 at 1:18 am by Russ Richardson
Bill was excellent. He is going to be a great contact for machine queue to get insights about operations within a footprint of a four seasons. He’s a big believer in what we have to offer and very open to talking openly about it. He was very pleased with the presentation and the evening he spent with Beth, Beth Milano and Ben Tano from machine QBill was excellent. He is going to be a great contact for machine queue to get insights about operations within an footprint of a four seasons. He’s a big believer in what we have to offer and very open to talking openly about it. He was very pleased with the presentation and the evening he spent with Beth, Beth Milano and Ben Tano from machine Q.
He asked us a lot of questions about our stay at The Four Seasons and if there was anything possible that we could fix. We were honest about a couple little things and he actually took care of it even having the ceiling fan completely being replaced the next day. They have the most incredible service at The Four Seasons.